Frequently Asked Questions
Assistance and insights for your KHAITE experience.
What is your shipping policy?
We offer complimentary standard shipping on all domestic orders. International shipping rates and duties are calculated at checkout based on your delivery location.
How do I initiate a return?
Returns are accepted within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
Where are KHAITE products manufactured?
KHAITE products are primarily manufactured in Italy and New York, using the finest materials sourced from heritage mills to ensure exceptional quality and craftsmanship.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately for shipment. We are unable to make modifications or cancellations, but you may return the items once they are received.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.
How can I find my correct size?
Detailed size guides and fit notes are available on each product page. If you require further assistance, our client services team can provide specific measurements for any garment.